For use of any of Al Diyar apps or e-commerce system, following terms will apply:
1. In case of any disputes the UAE Governing Law will be applicable.
2. Al Diyar will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE
3. Type of currency accepted for all transactions will be AED.
4. We receive payments through our service partner using Visa and MasterCard only.
5. Payment made through website for our products or services, all the details you provided directly to our payment provider via a secured connection.
7. The cardholder must retain a copy of transaction records and Merchant policies and rules.
8. Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.
REFUND POLICY
There is no cash refund on Al Diyar Water purchase or Coupons. Once the coupons are purchased, it can only be redeemed against delivery of water bottles.
Other than the above, if there are applicable refunds against any purchase through app or e-commerce system, it would be refunded to the original mode of payment.
CANCELATION POLICY
Cancelation request for your profile on “My Al Diyar” app or Al Diyar Website can be placed through our call center (06 7673003) or by email customercare@aldiyarwater.com. Once the matter is investigated with the Sales Operation team of Al Diyar, the cancelation process begins and to complete the process it may takes up to 7 working days.
DELIVERY
Delivery of first order for 5 Gallon water will be done within 48 working hours by Al Diyar Sales team at the doorstep of the address provided within UAE. Subsequent home delivery will be made on a weekly basis. Schedule of weekly deliveries will be shared via My Al Diyar app and Sales Staff delivering the products. For delivery of other products, the timelines will be vary depending on the size and value of the purchase and the status of orders can be tracked through our web commerce system.
A Single order maybe split into multiple shipments, depending on the availability of the item. The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.”